How it works, written down.
Setup, rules, returns, customs and the API. The reference material for people who would rather read than open a ticket.
Getting started
Account, sender address, first connection, first label.
- Create an account and confirm your sender address
- Connect your first store or marketplace
- Choose between partner rates and your own contracts
- Print a test label and check your printer setup
Orders and labels
Importing, bulk printing, Scan and Go, corrections.
- How orders are imported and how often they sync
- Bulk label creation for high-volume days
- Scan and Go: barcode picking and processing
- Reprinting, voiding and correcting a label
Automation rules
Conditions, ordering, defaults, testing before you switch on.
- Conditions, comparisons and the order rules are evaluated in
- Setting a default service for orders that match nothing
- Preferring your own contract over a partner rate, or the reverse
- Testing a rule against past orders before you switch it on
Returns and tracking
Branded portal, approval rules, notifications, WMS handoff.
- Configuring the branded returns portal
- Automatic approval rules and the manual review queue
- Branded track and trace pages and notification emails
- Pushing returns into your WMS
Cross-border
Customs data, incoterms, VAT, and what to do with a hold.
- Customs data, HS codes and commercial invoices
- Choosing an incoterm and what it means for your customer
- IOSS and VAT handling for EU destinations
- What to do when a shipment is held
API reference
Auth, rates, labels, webhooks, limits and error codes.
- Authentication and API keys
- Quoting rates for a shipment
- Creating a shipment and fetching a label as PDF or ZPL
- Tracking webhooks and the shared event schema
- Rate limits, idempotency and error codes
This concept lists the topics a Zineps knowledge base covers. The live articles are on zineps.com.
Or skip the reading and print a label.
Most of the setup takes minutes. The documentation is there for the parts that do not.